Can I add an email address with special characters?

When registering a user, you may receive an error that the email address must only contain letters and numbers, when attempting to add a user with an _ or ' in their address.

We are not able to register emails that include an ' - this is currently being looked at by our development team to be fixed in a future update.

At this moment in time, the most straightforward solution is if you are able to ask your infrastructure team to add an alias to the email address without the apostrophe - so that this amended email address is used in Onboard / Screening for user login creation and registration.

Once the email address is added without special characters, please feel free to raise a support ticket with our team to have our developers manually amend the email address to include any special characters.