Why won't it let me delete a record?

The system may not let you delete a record because there is still data attached. The system won't allow you to delete unless everything attached to the record has been deleted.

Option 1:

If you wish to delete a record off the system entirely, you will need to delete all data attributed to that record first i.e. match potentials, investigations and flagged matches etc.

Potential matches can be deleted in bulk, by selecting the 'delete match potentials' tag.

Flagged matches can be deleted by scrolling to the bottom of the specific match, and selecting 'delete flagged match'

Once you have deleted all the attached data to a record, you will then be able to delete the full record.

Option 2:

Alternatively, you can delete this through a data deletion request using our data management tool.

When entering the data management tool, you will be prompted to identify various points of information about the relevant record you wish to delete. You can also use this tool to bulk select individuals / entities that you wish to delete.

Once conducting the search and selected the items you wish to delete, the 'create new deletion request' option will become available.

From here, you will be prompted to add details to your deletion, including the admin user you wish this deletion to be assigned to. Please note that you will need to inform this admin of the deletion request yourself, as they will not receive a notification alerting them of it.