This article will detail repeat Error Message queries that we receive across our Screening platform.
You can either scroll through this article to learn more about the types of record queries we receive, or use the below navigation bar to skip straight to your desired area.
Contents
Cannot delete the client because data has been attributed to it
Client ID in import file '0' does not match with importing user's Client ID 'XXX
File validation errors - The value 'X' is not a valid identifier.
Cannot delete the client because data has been attributed to it
This type of error relates to a user attempting to delete an individual / entity from the system that has existing matches / outstanding potential matches associated with it.
In order to remedy this, you should
1) Delete any outstanding match potentials
2) Delete any flagged / discounted matches
Click into the flagged / discounted match and scroll to the bottom of the profile:
Once all of the matches have been deleted, the profile can be deleted.
Client ID in import file '0' does not match with importing user's Client ID 'XXX
This error relates to the bulk import file containing empty rows. Due to the excel sheet still containing the history of these previously populated cells, the system will still attempt to read these when uploading the file, which will cause an error message.
In order to resolve this, we would advise fully deleting all of the rows below the last entry on the sheet all the way to the bottom of the sheet, as shown below as an example:
If you continue to get the error - we would advise clearing 100-200 rows underneath the contents of your upload file - any empty cells that may have been previously populated with data (even accidentally) will cause the upload to produce an error message.
File validation errors - The value 'X' is not a valid identifier.
This error is commonly received if an incorrect file format is being used. When conducting a bulk upload, you should first export your customer data in import format to ensure that the file displays the most up to date information from your environment, and that the file is structured correctly. You can do this by following the below steps:
HOW TO:
To export your customer list report, first select the ‘export data’ drop down from the customer
data menu.
You can set what data is included in the report by toggling the data inclusions on and off.
Generate the report by clicking the ‘export customer list’ button. The report should generated in excel format.
Unauthorised Access
This error message may be received if you are attempting to access content that sits outside your user permissions. By default, a handler user can only see records assigned to them, and not to their wider team. You should contact one of your internal admin users to review your permissions allocation and deem whether it is necessary to promote your access level.