The information below along with instructions present a workaround to help you in the interim when you have exceeded the maximum character limit for adding comments and notes.
If you are finding that you are unable to continue to add notes in regard to this issue, this indeed would be because you've exceeded the maximum character limit allowance for the notes/comments section on these records, which will be why it won't allow you to add further details.
- There is currently work being done for a future product release that will extend the maximum character limit to a greater amount, however in the interim the following workaround solution can be applied.
For any additional comments/notes, please utilise the document upload tool and attach any word doc type files with these notes, to allow you to keep an audit of any reasoning associated to these records.
Example:
- Match Details > Documents > Browse > Add Document
- Additionally to discover the full amount of characters currently assigned, you can copy and paste the entirety of these into an editor which will display the full number.
- Also the reason you can't just delete any older notes and add news ones, is because it's likely that these notes/comments are associated with your reporting and therefore acting as a dependency.