Why can't I download a customer report?

There may be several reasons as to why a customer report is unable to download.

One may be that the customer report contains outstanding potential matches, in some cases the permissions set up within your organisation may prevent you, as a user, from viewing / accessing these potential matches. It would be advisable to contact your internal admin user to ensure that your user / user group assignment has the following permissions enabled:

Please enable the following (Customer Screening - Potential Matches - Menu)

If this does not resolve your error, please reach out to our support team HERE