Why am I getting an error when bulk uploading in screening?

There are several reasons that you may receive an error message when uploading a customer import file.

The most common reasoning is that you are uploading a file that contains empty rows, which were previously populated with data. Due to the excel sheet still containing the history of these previously populated cells, the system will still attempt to read these when uploading the file, which will cause an error message.

In order to resolve this, we would advise fully deleting all of the rows below the last entry on the sheet all the way to the bottom of the sheet, as shown below as an example:

If you continue to get an error when uploading your bulk upload file, please view the following video for commonly identified errors, alongside the steps to take to resolve them: