Why have I been locked out of my RiskScreen account?

You could be unable to access your account, and locked out of your RiskScreen account for several reasons:

1) If you receive an error message saying 'Locked Out', this is a temporary lock.

When incorrect credentials are entered a number of times while attempting to login to the system, you'll receive an initial lockout of the account for 30 minutes. 

If incorrect credentials are then entered again, this will then increase the lockout to 60 minutes etc.

Please can you wait for the initial 30 minutes time period to elapse and reset the password, and try logging in again. 

2) If you do not receive a locked-out message, but instead that your account details are not recognised, this may be for one of the following reasons:

- if you are a returning user

- multiple unsuccessful Log In attempts

- your account has been disabled

If you believe you have been permanently locked out, Please register in our customer portal to raise a support ticket with our team.

Please note - in order to re enable your account, we will require an admin users approval. You can do this by copying an admin user into an email with us. Once we have received approval, we can reinstate your account.