Why is my customers Dow Jones profile showing as inactive?

Records will show their category status next to their profile name and Dow Jones profile ID. 
This will be shown in a grey box if inactive, or red if the status is still active.

In the Overview tab, you can easily identify inactive records by looking at the PEP, RCA, or 
Sanction/Watchlist Status. In the Details tab of the Potential Matches Screen, you can find 
further information about the inactive records, including notable dates.

If all lists are inactive for any of these categories, the status will be displayed in orange and 
bold. If ALL lists are inactive for (1) PEP, (2) RCA and/or (3) Sanctions/Watchlist.

For instance - When a PEP moves out of a PEP role and has no current one, their status will become inactive, and their occupation title will read 'see previous roles'. If a PEP has died, the occupation title will read 'deceased'. The profiles of inactive PEPs will not be removed from the database even after they leave their roles of after death.