How do I remove individuals or entities from Screening
There are two options for removing customer records from the 'Screening' solution.
1) Setting the status to 'Inactive' - this will remove the record from any further on-going screening, and allows you to retain the record's historical activity (proof of screening, investigations etc) for audits and/or reporting purposes.
2) Deleting the record entirely - this method will fully delete the record and all of it's screenings, investigations, decisions etc from your system.
Dependent on the desired outcome, please find the below process for both:
1) Setting Inactive Status
To bulk change records status', please go to 'Export Data'.
Once this has been pressed this will take you to the below page - where you can then download your customer list in import format, as shown below.
You can then change the 'Status' column to 'Inactive', or '0' to make the record inactive. This can be done in bulk via the spreadsheet.
You can then go to 'Upload Customers' to re-upload your edited customer list to reflect the changes you have made.
2) Deletion Process
Please find the Data Management tool under 'Settings' - 'Data Management'.
This is an Admin only page, where deletion requests can be created for another Admin user to approve/reject. The reason for this is to prevent the ‘marking of your own homework’, and allow another user to review the request before it’s fully deleted from the system.
For further information and steps to this process, please find the attached Screening User Manual - from page 35 you can find the 'Data Management' section.